Fasciamax Shatvayu Private Limited (“We”, “Us”, or “Our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data when you visit our website or use the ShatkonaLife application.
1. Data Controller Information
Company Name: Fasciamax Shatvayu Private Limited Registered Office: H No 43, Ashoka Greens, Rudrapur Bylane, Chandra Choudhury Path, GMC, Beltola, Guwahati, Assam - 781028 Contact Email: support@shatkonalife.com
2. Information We Collect
We process personal data only for lawful purposes. The categories of data we collect include:
Personal Identity Data: Name, email address, and contact details provided during registration.
Health & Wellness Data: Information provided during your assessment quiz (e.g., physical activity, pain points, lifestyle insights) to personalize your recovery plan.
Usage & Technical Data: IP address, browser type, device identifiers, and interaction data with our app/website.
Payment Data: Transactional details processed via our secure payment gateway (Razorpay). We do not store full payment card details or banking credentials on our servers.
3. Purpose of Processing
We process your data to:
Provide, maintain, and improve our recovery services.
Personalize content and your individual recovery program.
Facilitate billing, subscriptions, and teleconsultation bookings.
Comply with legal and regulatory obligations.
4. Data Sharing and Transfer
We do not sell your personal data. We may share data with:
Service Providers: Trusted partners (cloud hosting, payment processors) who assist us in operating our business under strict confidentiality agreements.
Legal Requirements: If required by law, court order, or government authority to ensure safety or legal compliance.
International Transfers: We may store or process data in India or other locations, provided they maintain data protection standards compliant with Indian law.
5. Your Rights
Under applicable data protection laws (including the DPDPA), you have the right to:
Access: Request a summary of your personal data we hold.
Correction: Request the correction of inaccurate or incomplete data.
Erasure: Request the deletion of your data where it is no longer necessary for its original purpose.
Withdrawal: Withdraw your consent for data processing at any time, with the same ease as providing it.
6. Security Measures
We implement technical and organizational security measures (including encryption and access controls) to protect your data. While we strive to protect your information, please note that no internet-based service is completely impenetrable.
7. Children’s Data
Our services are not intended for children under the age of 18. We do not knowingly collect data from minors. If we discover that we have collected such data, we will delete it promptly.
8. Grievance Redressal
In accordance with the Information Technology Act, 2000 and DPDPA, we have appointed a Customer Support Officer to handle your queries and concerns:
We will acknowledge your grievance within 24–48 hours and endeavor to resolve it within the timelines stipulated by law.
9. Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when these terms were last revised. Continued use of our services constitutes your acceptance of the updated policy.